Excellent workshop!! Staff was responsible and punctual. The waiting room is clean and with everything you need to wait for your car comfortably if it is what you need and best of all at a reasonable price. I forgot to buy one of their caps that they have in the showroom, they are very cool! I will keep it in mind for my next visit! I will not return to the dealer for service for my mercedes. I will definitely be back Elite Motor Works
Had a good experience with Elite Motor works. Rich helped me set an appointment and review the work needed to get my car back up and running. The car came back clean and running nicely. I was given an invoice for additional work that is needed but it was not a pushy sales situation. They made me feel comfortable to bring my car back when it is needed. The price quote was better than other places I had checked out and the work appears to be good. I will be coming back to Elite Motor Works.
All around great experience- from contacting them to setting up an appointment to final installation and pick up. Very professional and knowledgeable staff. I was very impressed that after I left feedback about my disappointment with an unexpected price increase on the tires they contacted me to offer a credit on my next service. Hard to beat that kind of customer service! Highly recommend these guys 🙂
Needed to have brake fluid flushed & replaced as part of regular maintenance on my 2018 BMW 440xi Coupe. Pricing was much more reasonable than dealer. FSE Certification is also important to me. While there they advised me that my battery needed to be replaced so I had that done as well. Important to “register” battery with specific car when it’s a BMW. The waiting room is spacious & comfortable. Early morning muffins & coffee are made available as are cold drinks. Very friendly staff, shop is extremely clean. Hard to go back to dealer for service. Highly recommend Elite Motor Works.
Elite performed several repairs on my 2013 VW GTI last week. I had been experiencing a multitude of issues, including recurring check engine lights due to cylinder misfires and a suspected coolant slow leak. Rich listened to me and was very transparent throughout the repair process, never making me feel pressured into anything. The repairs were not cheap, but if the work is well done (and it appears to be) and it makes my beloved car run well again, it’s worth it to me. The thank you note and stuffed monkey were a nice touch, as were the car wash and vacuum. I plan to use them for any future service and repair needs.
Elite was recommended to me by one of their loyal customers,& I’m glad I listened and took my car there. Bill was friendly,& I felt comfortable leaving my car there right away. The shop is clean,& they did a great job, with an honest price on my car. They even saved me money! I’m now a loyal customer too,& would highly recommend Elite to everyone who cares about their car. They gave me a thank you card,& a purple Monkey when I went to pick it up… very nice gesture, for a first time client.
Jamie, Gordon, and the rest of the crew at Elite Motor Works are all very pleasant people to deal with, very knowledgeable, and excellent with their work and service. They stand by their policy of being honest as well. I brought my car in because the air conditioning was not working. The motor/ fan needed to be replaced, and I was quoted it would cost around $800. I went in to get the car and expected to make that payment, but was so pleasantly surprised, when Gordon just handed me the key and said it was still under warranty, which I was not even aware of. I would highly recommend Elite Motor Works to anyone in need of car repairs.
I was referred to Elite Auto by another auto shop that didn’t handle foreign cars. I have nothing but great things to say from the minute I went in. The friendliness, the customer service was second to none! I never felt like I was being “taken” like sometime I do when you go see a mechanic. They ran a diagnostic test and as it appears the issue should be covered under my warranty. They could have easily charged me. But they wanted to save me money. I will bring my car to the dealer for this repair. Then I’m done with them. Elite Auto will be my go to for any auto service needs.
5 Star Customer Service Experience at Elite Motors from start to finish!!! Friendly front desk staff taking their time with each and every customer and communicating costs and timelines. Managing expectations and the experience is huge in today’s market. Elite Motors fixed my front passenger door lock within 2 days. One day to get parts. What a great surprise when I came to pick up my car...detailed washed exterior and vacuumed and polished interior. Thank you Gordon, Jamie and entire staff of Elite Motors!!! I’m an extremely happy, grateful and loyal customer. Happy Holidays to each and everyone of you!!!